30 Day Satisfaction Guaranteed Return Policy
Effective date of new policy: 02/01/17
We accept returns for LifeTrakUSA.com sales only. If you are unsatisfied with your purchase from LifeTrakUSA.com for any reason, you have 30 days from the date of purchase, to request a full refund. You must contact us to obtain a return authorization number BEFORE returning the product.
Purchases not made directly from LifeTrakUSA.com must be returned to the original point-of- purchase, and are subject to the point-of-purchase return policy.
To qualify for a refund, all the following conditions must be met:
- Contact our customer service team (firstname.lastname@example.org) within 30 days of your date of purchase.
- Returned product(s) must be in good physical condition.
- All accessories originally included with your purchase must be included with your return.
- Provide necessary information to help us confirm your purchase was made on LifeTrakUSA.com (order confirmation, etc).
When you return the item(s), include proof of correspondence (e.g. email) with customer service to help expedite the process.
Additional terms and conditions:
- Shipping and handling charges and gift wrap fees are NOT refundable.
- You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the product(s) while in transit to LifeTrak.
If you return a product to LifeTrak (a) without prior contact with our customer service or (b) without all parts included in the original package, LifeTrak retains the right to either refuse delivery of such return or charge you a restocking fee of 10% of the original price of the product or the retail value of the missing accessories, whichever is higher.
Refunds will be processed and paid within 10 business days of LifeTrak’s receipt of Product.
You can contact our Customer Service to obtain the RA# at 1-855-903-9030, or email us at Support@LifeTrakUSA.com. A proof of purchase will be required for all returns.
Failure to obtain a Return Authorization Number will result in the product being returned to sender without review and at the expense of the sender.
Thank you for your understanding.
For all warranty claims, please contact our customer service department for a Return Authorization Number prior to sending product back for warranty review. A proof-of- purchase will be required for all warranty claims. For products within the warranty period, LifeTrak may repair and/or replace your product at its discretion.
Limited One (1) Year Warranty: Your LifeTrak product is warranted for a period of one (1) year from the date of purchase from an authorized retailer, and must be registered in order to claim such warranty.
If defective, return the watch with the original receipt to your original retailer for a replacement watch. This warranty covers defects in materials and workmanship only. It does not cover the battery, damage due to abuse or misuse, accidents, or any commercial use.
Call Toll Free: 1-855-903-9030
Hours of Operation: Monday-Friday, 9am-5pm PST. Closed for holidays.