Zoom HRVBrite R450Zone R420Zone C410/C410wMove C320Move C300Core R210Core C210Core C200
GeneralHRVHeart RateAppSwimmingSleep MonitorAlertsLight MonitorCare Instructions
First, you will need to PAIR your Zoom to the FREE Zoom HRV app. This will unlock Standby Mode and your Zoom will be ready for use. Please consult the Full Version Manual for additional information: Zoom-HRV-Instruction-Manual.pdf
Your Zoom pod might not have a good connection to the charging port. Wipe of the back of your Zoom pod with a soft, damp cloth. Make sure you clean the connectors and the optical sensor thoroughly to ensure good contact for heart rate recordings as well as battery charging. Make sure you allow plenty of time for the pod to dry before wearing or charging the device.
Yes. Zoom is swim-proof and water resistant up to 50M.
With normal use, Zoom provides continuous bio-feedback for up to five days on a single charge. Extra long workouts and use of Bluetooth Low Energy or ANT+ connectivity may effect battery life, so be sure to check your battery life before you workout!
In efforts to conserve battery life, Zoom does not have a classic digital display. Rather, Zoom shows the time, heart rate zone data and more via LEDs! Please check out the user guide for more details: Zoom-HRV-Instruction-Manual.pdf
Yes! The ZOOM HRV stores data so you do not need to carry your phone while you workout.
Zoom requires a compatible smartphone or tablet to pair. Please find a list of our compatible devices on the Zoom product page: https://lifetrakusa.com/product/lifetrak-zoomhrv/
Zoom HRV has a unique analog-style approach to show time. In efforts to conserve battery life, we do not have a classic digital time display. Rather, Zoom shows the time via LEDs! Please check out the Time of Day (Clock) page in our user guide for more details: Zoom-HRV-Instruction-Manual.pdf
This message is good. Your Zoom does not need to be connected to the cell phone for its normal functions – this is the advantage of Zoom. Zoom functions independently from the cell phone. All daily activity, on-demand HRV recordings (VScan) and your workouts are recorded directly to your Zoom pod – so your phone connection is not required throughout the day. You will only need your phone and a connection when you want to SYNC your recorded data to your phone.
No. Your Zoom does not need to be connected to the cell phone for its normal functions – this is the advantage of Zoom. Zoom functions independently from the cell phone. All daily activity, on-demand HRV recordings (VScan) and your workouts are recorded directly to your Zoom pod – so your phone connection is not required throughout the day. You will only need your phone and a connection when you want to SYNC your recorded data to your phone.
  • PRESS & HOLD button on Zoom for 3 seconds to Start Recording a Workout.
  • Open the Zoom HRV App. Once you open your app, it will automatically recognize that you have started a workout and will move to the CHOSE WORKOUT TYPE screen.
  • Simply select your workout type and press START WORKOUT.

Please check out the WORKOUT: RECORD A WORKOUT page in our user guide for more details: Zoom-HRV-Instruction-Manual.pdf

HRV stands for Heart Rate Variability and it is the measurement of time intervals between heart-beats. It turns out that the greater the time variability between heart-beats the more physically rested and recovered you are. Conversely, a heart beating with little time variability like a metronome indicates poor recovery and the presence of fatigue. Zoom sensors are able to detect and analyze these micro-fluctuations in time between heart-beats to assess your state of recovery.
Heart Rate Variability measures the degree of time-variance detected in-between heart beats. Unlike measuring the more common beats-per-minute which yields an exact number, HRV data must be analyzed and then normalized into a rating scale that we can understand. Zoom HRV uses a rating scale of 1 to 100 when communicating HRV results with the general understanding that the higher your score the more recovered you are. It’s important to note that HRV readings are personal to each individual so you cannot compare your score to another person’s score. Also, there any many internal and external factors that can influence a single HRV reading like stress, excitement, digestion, etc.
Zoom measures your HRV two ways. If you want to take a real-time HRV measurement double-press the Zoom button and stay still and quiet for 3 minutes. It’s best to do this at the same time in the same place daily for consistent readings. We call this a Vscan.
Zoom measures your HRV two ways. Since your real-time HRV readings (Vscan) can be affected by many physiological factors and external stimuli, Zoom also takes an automatic HRV measurement nightly while you sleep. This is called a Vscore and it provides you with a running HRV average that’s personalized to you. After 10 days, your Vscore will be well established and will serve as your baseline from which to compare your Vscan readings. Once you see your results on the Zoom HRV app, be sure to swipe left to view Zoom guidance and a training recommendation for the day. Note: You must wear your Zoom while sleeping to get an accurate Vscore baseline.
Zoom detects the regular pattern of beats using specially designed software algorithms. These algorithms are able to process the recording signal and determine with some precision when each beat is occurring. As it detects a new beat, the algorithm outputs the time between this beat and the previous one, which is called the interbeat interval (IBI). When computed specifically from the EKG signal, the interbeat interval is often called R-to-R (or RR) interval. When a session starts recording, the algorithm scans the incoming sampled data and tries to recognize specific patterns, like the R-spike in the EKG signal. As soon as the first beat is detected, the program starts counting time and waits for the next beat. As soon as the second beat is detected, the interbeat interval (the time between beats) is calculated (in milliseconds). The program keeps doing this until the end of the session. The IBI data is the source of most HRV computations. Here is a link to additional HRV data on our website: https://lifetrakusa.com/what-is_hrv/. This article provides a little more info on HRV as it relates to your VScan and VScore.
For those that experience episodic atrial tachycardia or atrial fibrillation, these conditions do impact heart rate, so it is possible that it may be reflected in HRV readings. Thus, the Zoom’s VScan and VScore feature for ‘rest and readiness’ guidance may also be impacted. Therefore, during episodes of atrial tachycardia or atrial fibrillation, use of the Zoom for VScan and VScore readings is not recommended.
Zoom uses optical biofeedback sensors to estimate current heart rate (beats-per-minute) and HRV (heart rate variability) during periods of activity and rest. The data detected and reported should be used as tool to guide your fitness training, but Zoom should in no way be considered a medical device or relied on to diagnose or treat a medical condition. We engineered Zoom heart rate detection to match the accuracy of a chest-belt heart rate monitor but it’s important to understand that many factors and circumstances can impact the accuracy of Zoom readings. Individual physical characteristics can limit accuracy in some cases and fit of the Zoom pod on the body should be snug so that a constant contact of the sensors to the skin is maintained. Since Zoom is able to detect heart rate from multiple locations on the body we encourage you to try our Flexwear Arm/Ankle Band to experience the versatility of Zoom HRV. To learn more about Flexwear click this link: www.ZoomHRV.com/flexwear
First, make sure your Zoom is fully charged. A low battery will lead to inaccurate or no readings. Next, make sure you clean the connectors and the optical sensor on the back of your Zoom pod thoroughly to ensure good contact for heart rate recordings. Make sure you allow plenty of time for the pod to dry before wearing or charging the device. Finally, make sure you are wearing Zoom snugly and in correct position for optimal contact.
Yes! You can download the FREE Zoom HRV app for iOS or Android. Every device comes with the instructions to download the app and pair it with your phone, but you can also view pairing instructions here: Zoom-HRV-Instruction-Manual.pdf
iOS supported devices include: iPhone 5 or newer and iPods operating on iOS 9 and 10.

Android supported devices include: Samsung S5, S6, S7 and Nexus 5,6 and 6p. Most of the time, a new Android smartphone operating on OS 5 or 6 will work, but only the above have been verified. We are testing additional devices and will add to this list regularly.

Zoom HRV is compatible with 3rd party apps that openly accept Bluetooth Low Energy and/or ANT+ heart rate and cadence profiles.
If your Zoom is not syncing, please try the following:

  • Make sure Bluetooth is active on your phone
  • Make sure you press the button on your Zoom pod 3x quickly to start the sync
  • If Bluetooth (on your phone) is already active, turn it off and then back on

If you are still unable to sync, you may need to re-pair your Zoom.

  • Open your Zoom HRV app and go to Settings
  • Click on Pair Device
  • Your Zoom should show up under Paired Zoom. Swipe left and DELETE your paired Zoom.
  • Click on Add (upper, right corner) and follow the prompts to Re-Pair your Zoom. Your historic app data will not be lost.
If your Zoom is not connecting to your phone, please try the following:

  • Make sure Bluetooth is active on your phone
  • Make sure you press the button on your Zoom pod 3x quickly to start the sync
  • If Bluetooth (on your phone) is already active, turn it off and then back on

If you are still unable to connect, you may need to re-pair your Zoom.

  • Open your Zoom HRV app and go to Settings
  • Click on Pair Device
  • Your Zoom should show up under Paired Zoom. Swipe left and DELETE your paired Zoom.
  • Click on Add (upper, right corner) and follow the prompts to Re-Pair your Zoom. Your historic app data will not be lost.
Yes. Zoom is swim-proof and water resistant up to 50M.
Yes! Zoom tracks heart rate underwater. During your water-based workout, your heart rate data will be stored on your Zoom pod. While Zoom HRV does not present a specific HR (BPM) number while swimming, it does present the real-time Heart Rate Zone via its illuminated LED display (refer to user guide for details). After your workout, simply sync your Zoom to the app to view your detailed workout information.
Yes. Zoom tracks laps while swimming in a pool. To make your lap tracking more accurate, make sure you input the correct pool length in your Zoom HRV app (Settings > Workout Setting > Pool Length).
A flip turn is not required, but if the motion change for a turn is too little or low (i.e. slowly coasting to a wall, stopping before your reach it, and slowing spinning and restarting your swim), a lap ‘marker’ could be missed.
Zoom HRV counts laps during swimming, but not during kicking, as the lap count is based on arm motion.
Zoom HRV does not present a specific HR (BPM) number while swimming, but it does present the real-time Heart Rate Zone via its illuminated LED display. Heart Rate Zones are customizable and can be set to either a 3-HR or 7-HR zone mode. This real-time HR zone display can be a useful tool for swimmers to manage their workouts, intensity and rests (based on HR Zone changes). Details of your HR activity and your swim lap count (recorded during your swim workout) can then be viewed on the Zoom HRV app post workout.
Open your app, then go to Settings > Workout Setting > Pool Length. Revise as needed!
Since Bluetooth Low Energy (BLE) cannot transmit data under water, the workout record will not automatically show up in the app. The record will only be visible after you sync your Zoom to your app.
Yes. Zoom determines when you fall asleep and wake up and will automatically start and stop sleep tracking. If you do not wear your Zoom while sleeping, no sleep data will record.
Yes, Zoom has a daily vibration alarm. You set your daily alarm in the Zoom HRV app (Settings > Alert Setting > Intelligent Wake-Up Alarm).
Intelligent Wake-Up is our smart alarm system that wakes you up at the optimal time (i.e. when you are not in deep sleep) based on your sleep quality. To customize it (in the Zoom HRV app), set your wake up time. Then set how many minutes before your wake up time Intelligent Wake-Up should be active. During this window before your wake up time, Intelligent Wake-Up gently wakes you with a vibrating alarm, if you come out of deep sleep. If you are in deep sleep during the entire time period, then the alarm will gently go off at your set wake up time.
You have Intelligent Wake-Up active and it determined you were not in deep sleep with in the monitoring window time.
When setting your Intelligent Wake-Up (in the Zoom HRV app), set your ‘Intelligent Wake Up Start’ to 0 (zero).
If you are using Intelligent Wake-Up and the gentle vibrating alarm goes off before your set wake up time, you can press the button on your Zoom to stop the alarm. If you do not press the button, the vibration will occur every 5 minutes until your set wake up time is reached. At that time, the alarm will vibrate again. If the button is not pressed during this time, then the alarm will vibrate one more time, 5 minutes after your set wake up time.
The sleep calibrations are already programmed with ideal settings (Medium) for most people. However, if you feel like your total sleep times are incorrect, you can adjust the Sleep Sensitivity Settings. From your Zoom HRV app, go to Settings, then select Sleep Setting. If your total time is consistently too high, you might be a light sleeper (lots of movement while sleeping), please select High. If your total time is consistently too low, you might sleep like a rock (very little movement during sleep), please select Low.
Zoom tracks total sleep time as well as sleep quality (Deep Sleep, Light Sleep, Poor Sleep). To view your Sleep Stats, make sure you SYNC your Zoom to the app and then click on the Sleep Data in your Dashboard. Tap the info icon (small i in grey box on right side) to view the sleep quality legend. You can also hover over the graph in your app to see the timeline that was recorded.
Intelligent Wake-Up is our smart alarm system that wakes you up at the optimal time (i.e. when you are not in deep sleep) based on your sleep quality. To customize it, set your wake up time. Then set how many minutes before your wake up time Intelligent Wake-Up should be active. During this window before your wake up time, Intelligent Wake-Up gently wakes you with a vibrating alarm, if you come out of deep sleep. If you are in deep sleep during the entire time period, then the alarm will gently go off at your set wake up time.
The daylight alert lets you know if you need to get more light in the morning. The default is set to a medium exposure of 30 minutes in the morning between 7am-12pm. You can change it to low or high exposure for a shorter or longer period of time, depending on your time zone, location and your overall needs.
The nightlight alert lets you know if you need to get less light before bedtime. The default is to get less than 30 minutes of medium exposure the before bedtime (between 10-11pm). You can change it to low or high exposure for a shorter or longer period of time.
Zoom HRV features an inactivity alert, which you can customize, to keep you moving and motivated. You set the number of steps (e.g. 100) you would like to take over a certain time period (e.g. 1 hour). Then you set the time of day (e.g. 9am – 5pm) your Zoom should be actively looking for 1 hour periods of inactivity. If you have not accomplished that number of steps in the time period you set, a vibration alert will activate on your Zoom.
It is the name of the light spectrum monitoring feature on your Zoom HRV. It tracks both overall light and blue light exposure.
Light is essential to your internal clock, otherwise known as circadian rhythm. Getting the correct amount of light at the right time of day can have a great impact on aspects of your health, including mood, energy and sleep.
The total exposure time shown in the dashboard is calculated for blue light exposure over 1000 lux. If your detailed graph shows exposure, but zero minutes are shown in your dashboard, it is because your blue light exposure is below 1000 lux.
Lux is a measure of light intensity. The higher the number, the greater the intensity.
The daylight alert lets you know if you need to get more light in the morning. The default is set to a medium exposure of 30 minutes in the morning between 7am-12pm. You can change it to low or high exposure for a shorter or longer period of time, depending on your time zone, location and your overall needs.
The nightlight alert lets you know if you need to get less light before bedtime. The default is to get less than 30 minutes of medium exposure the before bedtime (between 10-11pm). You can change it to low or high exposure for a shorter or longer period of time.
Note: We always suggest that you consult with your doctor for advice. These are simply suggestions:

  • 10-35 years, Low, 30 minutes
  • 36-65 years, Medium, 30 minutes
  • 65 and over, High, 30 minutes

This applies to both daylight and nightlight.

Sunlight is by far the best source. Even hazy, overcast or cloudy days provide much more lux than bright artificial lights (e.g. fluorescent, incandescent, LED). Letting sunlight into your home or office is also another good way to get natural light.
You will need to sync your fitness data to the LifeTrak app and then go to the main dashboard to see your progress.
CLEAN THE BACK OF YOUR ZOOM POD with a soft, damp cloth. Make sure you clean the connectors and the optical sensor thoroughly to ensure good contact for heart rate
recordings as well as battery charging. Make sure you allow plenty of time for the pod to dry before wearing or charging the device.
CLEAN YOUR SILICONE BAND with warm water and gentle cleanser (such as Cetaphil), rinse well, and dry with a soft towel.
GeneralHeart RateCaloriesStep CounterSleep FunctionMaintenance & Care
Yes, all of our products are waterproof up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, steps.
Yes, there is a backlight. Refer to the user guide for detailed instructions.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the watch is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the watch is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the watch and the skin on your wrist.
  • If the watch was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the watch before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Core C210 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Core C210 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
Automatic is the default setting. This feature determines when you fall asleep and wake up and will automatically start and stop sleep tracking. Manual operating mode requires you to start and stop your sleep tracker by double-clicking START/STOP in Time mode. This method lets you also track how long it takes for you to fall asleep (i.e. the sleep onset latency). In this mode, sleep onset latency is the time between when you manually start sleep mode and when your tracker automatically detects when you fall asleep.
You will need to be asleep for at least 45 minutes.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. If you take your tracker off your wrist, the sleep message may appear while it is trying to determine if you are asleep and wearing it, but this idle time will not be counted as sleep.
When you see this message, the tracker is working to validate whether you are truly awake. If you quickly fall back asleep, then the tracker will show “Sleeping ..zZ” and will not update the sleep total yet. If you are truly awake, then after some time, “Waking…” will disappear, with no message taking its place, and the sleep total will be updated.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. Also, it includes off-wrist detection, so if you take your tracker off, idle time will not be counted as sleep.
Please refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.

Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.

GeneralHeart RateCaloriesStep CounterMaintenance & Care
Yes, all of our products are waterproof up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, and steps.
Yes, there is a backlight. Refer to the user guide for detailed instructions.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the watch is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the watch is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the watch and the skin on your wrist.
  • If the watch was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the watch before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Core C200 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Core C200 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
Please refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.

Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.

GeneralHeart RateCaloriesStep CounterSleep FunctionMaintenance & Care
Yes, all of our products are waterproof up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, steps.
Yes, there is a backlight. Refer to the user guide for detailed instructions.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the watch is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the watch is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the watch and the skin on your wrist.
  • If the watch was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the watch before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Core C210 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Core C210 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
Automatic is the default setting. This feature determines when you fall asleep and wake up and will automatically start and stop sleep tracking. Manual operating mode requires you to start and stop your sleep tracker by double-clicking START/STOP in Time mode. This method lets you also track how long it takes for you to fall asleep (i.e. the sleep onset latency). In this mode, sleep onset latency is the time between when you manually start sleep mode and when your tracker automatically detects when you fall asleep.
You will need to be asleep for at least 45 minutes.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. If you take your tracker off your wrist, the sleep message may appear while it is trying to determine if you are asleep and wearing it, but this idle time will not be counted as sleep.
When you see this message, the tracker is working to validate whether you are truly awake. If you quickly fall back asleep, then the tracker will show “Sleeping ..zZ” and will not update the sleep total yet. If you are truly awake, then after some time, “Waking…” will disappear, with no message taking its place, and the sleep total will be updated.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. Also, it includes off-wrist detection, so if you take your tracker off, idle time will not be counted as sleep.
Please refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.

Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.

GeneralHeart RateCaloriesStep CounterSleep FunctionMaintenance & Care
Resetting your tracker will revert your watch to the factory settings and delete all data on the watch. If you have a product with Bluetooth, then try to sync your data to a compatible app first, then apply the reset. To reset your watch, press all three buttons (two on right, one silver one under display) at the same time and hold for 3-5 seconds, then let go. The watch is now off. Wait 30 seconds, then press and hold any button to boot up the watch again. After it is done, press any button to go to the home screen (time display).
Yes, all of our products are water resistant up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, steps.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the fitness tracker is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the fitness tracker is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the fitness tracker and the skin on your wrist.
  • If the fitness tracker was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the fitness tracker before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the fitness tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Core C210 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Core R210 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your fitness tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
Automatic is the default setting. This feature determines when you fall asleep and wake up and will automatically start and stop sleep tracking. Manual operating mode requires you to start and stop your sleep tracker by double-clicking START/STOP in Time mode. This method lets you also track how long it takes for you to fall asleep (i.e. the sleep onset latency). In this mode, sleep onset latency is the time between when you manually start sleep mode and when your tracker automatically detects when you fall asleep.
You will need to be asleep for at least 45 minutes.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The fitness tracker is trying to determine if you are sleeping. This will not be added to your total sleep. If you take your fitness tracker off your wrist, the sleep message may appear while it is trying to determine if you are asleep and wearing it, but this idle time will not be counted as sleep.
When you see this message, the fitness tracker is working to validate whether you are truly awake. If you quickly fall back asleep, then the fitness tracker will show “Sleeping ..zZ” and will not update the sleep total yet. If you are truly awake, then after some time, “Waking…” will disappear, with no message taking its place, and the sleep total will be updated.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The fitness tracker is trying to determine if you are sleeping. This will not be added to your total sleep. Also, it includes off-wrist detection, so if you take your fitness tracker off, idle time will not be counted as sleep.
  • Keep the heart sensor button (VIEW) and back metal plate free from dirt,
oils, or other contaminants.
  • Periodically clean using a soft cloth with mild soap and water, or similar
cleaning solution.
  • The buttons are not intended for use in or under water as this may cause
water leakage.
  • Avoid rough usage or severe impacts.
  • Keep out of extreme heat or cold.
  • Do not expose to intense direct sunlight for long periods of time.
  • Do not expose to chemicals such as gasoline, alcohol, or solvents.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.
Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.
GeneralHeart RateCaloriesStep CounterSyncingMaintenance & Care
Yes, all of our products are waterproof up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, steps.
Yes, there is a backlight. Refer to the user guide for detailed instructions.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the watch is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the watch is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the watch and the skin on your wrist.
  • If the watch was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the watch before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Move C300 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Move C300 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
The device should be Bluetooth® Smart Ready. It will connect to Apple devices that operate on an iOS 7 and higher devices: iPhone 4S, 5, 5C, 5S; iPad 3, 4; iPad Air; iPad Mini, Retina; iPod Touch 5. Also, compatible with the following Android devices: Samsung Galaxy 4, Galaxy 5 and Note III; LG Nexus 5, Motorola Moto G and HTC One M8.
Open the app. Go to the menu bar and select “DEVICES & APPS” Find “LifeTrak” and press connect. Then go to your fitness tracker and hold START/STOP in Time mode. Both devices will now attempt to sync.
Your fitness tracker has a 7 day record. It is recommended that you sync at least once a week.
No, you will need to manually connect both device and fitness tracker when you are ready to sync.
If you are using the LifeTrak app (version 2.0 or later on iTunes or version 2.0 or later on Google Play), then you can go to view my account in the main menu of the app. From there, scroll down until you see “Cloud Sync” and enable it. If you are using a third party app, then you will need to contact that app developer.
Please refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.

Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.

GeneralHeart RateCaloriesStep CounterSyncing and PairingMaintenance & Care
Resetting your tracker will revert your watch to the factory settings and delete all data on the watch. If you have a product with Bluetooth, then try to sync your data to a compatible app first, then apply the reset. To reset your watch, press all three buttons (two on right, one silver one under display) at the same time and hold for 3-5 seconds, then let go. The watch is now off. Wait 30 seconds, then press and hold any button to boot up the watch again. After it is done, press any button to go to the home screen (time display).
Yes, all of our products are water resistant up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Yes, all of our products are water resistant up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
  1. Uninstall app.
  2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed; you may also find that it helps to unpair/forget all other activity trackers as well > turn Bluetooth OFF.
  3. Unpair your watch by pressing the bottom right watch button until you see “Pair Info Removed”.
  4. Restart phone and then turn Bluetooth back on.
  5. Install LifeTrak app and try again.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the fitness tracker is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the fitness tracker is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the fitness tracker and the skin on your wrist.
  • If the fitness tracker was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the fitness tracker before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the fitness tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Move C300 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Move C320 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
The device should be Bluetooth® Smart Ready.

  • It will connect to Apple devices that operate on an iOS 7 and higher devices: iPhone 4S and later, 5, 5C, 5S, 6, 6 Plus; iPad 3, iPad 4; iPad Air, iPad Air 2; iPad Mini, iPad Mini2; iPod Touch 5, iPod Touch 6.
  • Also, compatible with the following select Android devices (OS versions 4.3 and later): Samsung Galaxy S4, S5, S6, and Note III; LG Nexus 5; HTC One M8; Motorola Moto G.
First, make sure you have at least 100Mbyte of free space on your phone. If that still doesn’t work, then follow these steps:

  1. Uninstall app.
  2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed; you may also find that it helps to unpair/forget all other activity trackers as well > turn Bluetooth OFF.
  3. Unpair your watch by pressing the bottom right watch button until you see “Pair Info Removed”.
  4. Restart phone and then turn Bluetooth back on.
  5. Install LifeTrak app and try again.
Several possibilities.

  1. Ensure you’re looking at the same day on the app dashboard as the date on the watch.
  2. The calories may be off by 1-3 if the sync took a long time since you’re burning calories during that time.
  3. If you were walking around while syncing, you may have added steps to the watch that did not make it to the app.
    Solutions to try:
  1. Sync again.
  2. You may have a low battery and need to replace it. Please note: Should you need to replace the battery, it is recommended to take the fitness tracker to a watch repair shop or jeweler to ensure the battery is replaced correctly.
First, go to “view my account” from the main menu and make sure cloudsync is active (to back up your data in the cloud). If it was not active, then you don’t have any data backed up to the cloud. If it has been active… Right now, your data is tied to your email address and the unique MAC ID of your watch. That means, you can see all the data from one specific watch you choose to view in the app. We are working this summer to change this so that you can view all your data, at the same time, from past watches and your current one.
Exit the app, restart the app and try again. If this still does not work, then follow these steps:

  1. Uninstall app.
  2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed > turn Bluetooth OFF.
  3. Restart phone and then turn Bluetooth back on.
  4. Install LifeTrak app and try again.
Open the app. Go to the menu bar and select “DEVICES & APPS” Find “LifeTrak” and press connect. Then go to your fitness tracker and hold START/STOP in Time mode. Both devices will now attempt to sync.
It really depends on how you want to use it. Keep in mind, the more you sync, the more battery life you use. You can view the last 7 days of your fitness data on your wrist, so we recommend you sync at least once per week.
The Move C320 has a typical battery life of one year. To stretch it further, you could limit syncing, to a compatible smartphone and app, just once per week, because you can view the last 7 days of your fitness data right on your wrist.
No, you will need to manually connect both device and fitness tracker when you are ready to sync.
If you are using the LifeTrak app (version 2.0 or later on iTunes or version 4.2 or later on Google Play), then you can go to view my account in the main menu of the app. From there, scroll down until you see “Cloud Sync” and enable it. If you are using a third party app, then you will need to contact that app developer.
Samsung Galaxy S5, Note III and Note IV with Android OS Lollipop 5.0.0 and later may be unable to sync with LifeTrak products Move C300, Zone C410 and Zone C410w.
Note: Samsung Galaxy S4 and S6 with Android OS Lollipop 5.0.2 should work and be able to sync with LifeTrak products Move C300, Zone C410 and Zone C410.
  • Keep the heart sensor button (VIEW) and back metal plate free from dirt,
oils, or other contaminants.
  • Periodically clean using a soft cloth with mild soap and water, or similar
cleaning solution.
  • The buttons are not intended for use in or under water as this may cause
water leakage.
  • Avoid rough usage or severe impacts.
  • Keep out of extreme heat or cold.
  • Do not expose to intense direct sunlight for long periods of time.
  • Do not expose to chemicals such as gasoline, alcohol, or solvents.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.
Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.
GeneralHeart RateCaloriesStep CounterSleep FunctionSyncingMaintenance & Care
Yes, all of our products are waterproof up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, steps.
Yes, there is a backlight. Refer to the user guide for detailed instructions.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the watch is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the watch is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the watch and the skin on your wrist.
  • If the watch was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the watch before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Zone C410 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Zone C410 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
Automatic is the default setting. This feature determines when you fall asleep and wake up and will automatically start and stop sleep tracking. Manual operating mode requires you to start and stop your sleep tracker by double-clicking START/STOP in Time mode. This method lets you also track how long it takes for you to fall asleep (i.e. the sleep onset latency). In this mode, sleep onset latency is the time between when you manually start sleep mode and when your tracker automatically detects when you fall asleep.
You will need to be asleep for at least 45 minutes.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. If you take your tracker off your wrist, the sleep message may appear while it is trying to determine if you are asleep and wearing it, but this idle time will not be counted as sleep.
When you see this message, the tracker is working to validate whether you are truly awake. If you quickly fall back asleep, then the tracker will show “Sleeping ..zZ” and will not update the sleep total yet. If you are truly awake, then after some time, “Waking…” will disappear, with no message taking its place, and the sleep total will be updated.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. Also, it includes off-wrist detection, so if you take your tracker off, idle time will not be counted as sleep.
The device should be Bluetooth® Smart Ready. It will connect to Apple devices that operate on an iOS 7 and higher devices: iPhone 4S, 5, 5C, 5S; iPad 3, 4; iPad Air; iPad Mini, Retina; iPod Touch 5. Also, compatible with the following Android devices: Samsung Galaxy 4, Galaxy 5 and Note III; LG Nexus 5, Motorola Moto G and HTC One M8.
Open the app. Go to the menu bar and select “DEVICES & APPS” Find “LifeTrak” and press connect. Then go to your fitness tracker and hold START/STOP in Time mode. Both devices will now attempt to sync.
Your fitness tracker has a 7 day record. It is recommended that you sync at least once a week.
No, you will need to manually connect both device and fitness tracker when you are ready to sync.
If you are using the LifeTrak app (version 2.0 or later on iTunes or version 2.0 or later on Google Play), then you can go to view my account in the main menu of the app. From there, scroll down until you see “Cloud Sync” and enable it. If you are using a third party app, then you will need to contact that app developer.
Please refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.

Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.

GeneralHeart RateCaloriesStep CounterSleep FunctionSyncingMaintenance & Care
Yes, all of our products are waterproof up to 30 meters. It is not recommended to press any buttons while the fitness tracker is submerged under water to ensure water does not get past the seal.
Push and hold any button for 3-8 seconds until the screen turns on.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your fitness tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, and steps.
Yes, there is a backlight. Refer to the user guide for detailed instructions.
If you are having difficulty measuring your heart rate, you may want to try the following steps.

  • Make sure the fitness tracker is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
  • Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
  • Make sure the back metal plate (battery door) of the fitness tracker is laying flat on your skin.
  • Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
  • Stay still, and relax your arms on a stable surface while taking your heart rate.
  • Clean the back metal plate with a mild soap and water, or similar cleaning solution.
  • Moisten, with water, the surface between the back metal plate of the fitness tracker and the skin on your wrist.
  • If the fitness tracker was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the fitness tracker before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or the fitness tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The fitness tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Zone R420 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your fitness tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Please refer to “Step/Distance Calibration Setting” in the user guide. Note that your arm must be lightly swinging in order for the LifeTrak Zone R420 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:

  • Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
  • Try swinging your arms lightly when walking.
Your tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
Automatic is the default setting. This feature determines when you fall asleep and wake up and will automatically start and stop sleep tracking. Manual operating mode requires you to start and stop your sleep tracker by double-clicking START/STOP in Time mode. This method lets you also track how long it takes for you to fall asleep (i.e. the sleep onset latency). In this mode, sleep onset latency is the time between when you manually start sleep mode and when your tracker automatically detects when you fall asleep.
You will need to be asleep for at least 45 minutes.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. If you take your tracker off your wrist, the sleep message may appear while it is trying to determine if you are asleep and wearing it, but this idle time will not be counted as sleep.
When you see this message, the tracker is working to validate whether you are truly awake. If you quickly fall back asleep, then the tracker will show “Sleeping ..zZ” and will not update the sleep total yet. If you are truly awake, then after some time, “Waking…” will disappear, with no message taking its place, and the sleep total will be updated.
You may see “Sleep Zzz…” appear on your fitness tracker during times of inactivity. The tracker is trying to determine if you are sleeping. This will not be added to your total sleep. Also, it includes off-wrist detection, so if you take your tracker off, idle time will not be counted as sleep.
The device should be Bluetooth® Smart Ready. It will connect to Apple devices that operate on an iOS 7 and higher devices: iPhone 4S, 5, 5C, 5S; iPad 3, 4; iPad Air; iPad Mini, Retina; iPod Touch 5. Also, compatible with the following Android devices: Samsung Galaxy 4, Galaxy 5 and Note III; LG Nexus 5, Motorola Moto G and HTC One M8.
Yes, the Zone R420 will work with any Bluetooth smart connected chest strap. However, we recommend using chest strap made by Polar or wahoo for better performance.
Yes, the Zone R420 will automatically sync with a prior paired chest strap.
Your fitness tracker has a 7-day record. It is recommended that you sync at least once a week.
No, you will need to manually connect both device and fitness tracker when you are ready to sync.
If you are using the LifeTrak app (version 2.0 or later on iTunes or version 2.0 or later on Google Play), then you can go to view my account in the main menu of the app. From there, scroll down until you see “Cloud Sync” and enable it. If you are using a third party app, then you will need to contact that app developer.
See http://www.walgreens.com/topic/help/balance-rewards.jsp for more details.
Please refer to our Maintenance and Care section in the User Manual, or download the User Manual here in the Support Section.
One (1) standard lithium coin battery: CR2032.
Please refer to the User Guide under the Battery section.
Note: It is recommended to take the fitness tracker to a watch repair shop or a jeweler to get the battery replaced.
GeneralHeart RateCaloriesStep CounterSleep FunctionLight MonitorInactivity AlarmNotificationsSyncing and PairingMaintenance & Care
Resetting your tracker will revert your watch to the factory settings and delete all data on the watch. If possible, try to sync your data to the LifeTrak app first, then apply the reset. To reset your watch, press all three buttons (on the right) at the same time and hold for 3-5 seconds, then let go. The watch is now off. Wait 30 seconds, then press and hold any button to boot up the watch again. After it is done, press any button to go to the home screen (time display).
Yes, all of our products are water resistant up to 30 meters and meet the watch industry standard of 3ATM. This is much more robust than the IP67 standard that most wearables meet. You can swim with our products. It is not recommended to press any buttons while the Life Tracker is submerged under water to ensure water does not get past the seal.
There are several things you could do to stretch out the battery life.

  1. You could limit syncing, to a compatible smartphone and app, just once per week, because you can view the last 7 days of your fitness data right on your wrist.
  2. Manually shut off the Bluetooth, on the Brite R450, when you know you are out of range of your compatible smartphone or tablet.
  3. Use the smartphone notification filter under “Settings” in the LifeTrak app to choose only the types of smartphone notifications alerts you want coming to your wrist.
  4. Turn off Bluetooth, on the Brite R450, when you don’t want to use the smartphone notifications feature.
Push and hold any button for 3-8 seconds until the screen turns on.
First, make sure you have at least 100Mbyte of free space on your phone. If that still doesn’t work, then follow these steps:

  1. Uninstall app.
  2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed; you may also find that it helps to unpair/ forget all other activity trackers as well > turn Bluetooth OFF.
  3. Unpair your watch by pressing the bottom right watch button until you see “Pair Info Removed”.
  4. Restart phone and then turn Bluetooth back on.
  5. Install LifeTrak app and try again.
The button at the 2o’clock position is called MODE. The button at the 3’oclock position is called VIEW. The button at the 4o’clock position is called START/STOP.
In the time screen, press and hold MODE, this will take you to the setup screen. Select Advanced Setup (ADV) and press VIEW until you get to Set Unit screen. Press MODE and it should change the unit measurement. Press VIEW until you exit out of the setup screen. At any time, you can press and hold VIEW as a quick exit from setting mode.
You will see calories burned even when you’re not wearing your Life Tracker. This is normal as it is gauging the calories your body typically burns throughout the day. Your body is always burning calories, even when sleeping or not in motion. Our All-Day Calorie meter accounts for these calories burned.
Check to make sure the “AM/PM” setting is correct. There will be an “A” or “P” next to the seconds on your time screen indicating AM/PM time. To change the setting, you will need to go into the time setup screen. In the time screen, press and hold MODE. Select Time and press VIEW until you reach the hours setting. Press MODE until you reach that same number again. Press VIEW until you are out of the setup screen.
This is the goal status bar that will track your progress throughout the day depending on what you set as your daily goals.
No, all data will reset automatically at midnight every day. You can view daily and weekly data up to 7 days. From Time, press MODE until you reach Hourly display. Press VIEW to see sleep, distance, calories, steps. This is your daily display. From Time, press MODE until you reach Weekly display (“Today” will be shown). Press START/STOP to browse through the past 7 days. Press VIEW to see sleep, distance, calories, steps.
Yes, there is a backlight.
Accounts on our website are for customers who have recently purchased a LifeTrak device to track order status and ship history. The log in you see on our website is for that purpose only, and is not linked to your LifeTrak app account. We do not currently have a web version of our app.
If you are having difficulty measuring your heart rate, you may want to try the following steps.
• Make sure the Life Tracker is snugly strapped to your wrist. A loose fit makes it more difficult to properly measure your heart rate.
• Touch gently with enough pressure to activate the heart rate measure mode. Muscle “noise” from pressing too hard can make it difficult to measure your heart rate.
• Make sure the back metal plate (battery door) of the Life Tracker is laying flat on your skin.
• Make sure your wrist and fingers are clean and free from dirt, oils, or lotions.
• Stay still, and relax your arms on a stable surface while taking your heart rate.
• Clean the back metal plate with a mild soap and water, or similar cleaning solution.
• Moisten, with water, the surface between the back metal plate of the Life Tracker and the skin on your wrist.
• If the Life Tracker was exposed to excessive water/ moisture, such as being in a pool or in the shower, dry the Life Tracker before attempting to acquire a heart rate.
That is the percentage of your maximum heart rate that can be used as a reference to manage how hard you are working during your exercise.
You may find it difficult to obtain a reading while moving. Briefly stop your workout, and press the heart rate button. Make sure there is no excess moisture on your skin or Life Tracker. Keep contact between the metal back plate and your wrist.
Yes. Your body burns calories whether you are sleeping, resting, sitting, walking or working out. Our All Day Calorie meter accounts for all these calories burned. The Life Tracker calculates the number of calories burned during physical activity and daily living. In fact, the LifeTrak Brite R450 uses activity monitoring, your heart rate, and your personal statistics to provide accurate calorie burn. Taking regular heart rate readings improves the accuracy of your daily calorie burn.
There is a 30-step buffer to help filter out false steps. This means anytime you start walking, you will need to take at least 30 consecutive steps before your Life Tracker begins displaying your steps. All steps are being counted, even if they are not displayed right away.
The calibrations are already programmed with ideal settings. But if you must adjust it, there is a setting option you can access. Note that your arm must be lightly swinging in order for the LifeTrak Brite R450 to count steps. It will not count steps on an elliptical machine or if you are holding on to a treadmill.
Try one or all of these options:
• Make sure you have taken at least 40 -50 consecutive steps before checking your step count.
• Try swinging your arms lightly when walking.
Your Life Tracker will calculate steps/distance on a treadmill with accuracy, as long as you are swinging your arm free of the support. Holding on to the treadmill supports will result in inaccurate steps/distance.
The reason is the way users would like to view sleep on the watch vs. the app.

On the watch: total sleep time is accumulated during all sleep sessions that end on a particular day. For example, if you fell asleep last night and woke up this morning, your sleep duration will be added to today’s total sleep time. However, if you fell asleep at 10pm and woke up at 11pm, that hour of sleep would be added to yesterday’s total sleep time.

On the app: on the dashboard, it reports the time you slept during the 24-hour period that spans 3pm on day one to 3pm on day two. Then if you tap on the dashboard, you can see your entire night’s sleep on one screen, since it is displaying 3pm to 3pm, instead of 12am to 12am.

Brite R450 includes an advanced sensor on the back of the watch, which determines if the device is on or off your wrist. Make sure to wear the watch snugly and that both of the two metal plates on the back of the watch are making good contact with your skin. If the watch is too loose, it can lose contact with your skin and cause the device to think it is not being worn. Lotions could also cause the watch to slip and move around and lose good contact with your skin.

If it still doesn’t work, then double check to make sure SleepTrak 2.0 is and wrist-off are active. Follow these steps:

1. From the time (home) screen, hold the top right button for 2 seconds. This will take you to the Select Setting Screen.
2. While in ‘Select Setting Screen, hold the bottom right button for 2 seconds. You should now see an extended menu choice that includes ‘Calibration’ and ‘Sleep’ settings
3. Choose the ‘Sleep’ setting and press and release the middle right button to enter ‘Sleep Mode Setting’.
4. If Sleep Mode is “Manual”, set the Sleep Mode to “Auto” by pressing and releasing the top right button.
5. Press and release the middle right button to proceed to ‘Set Sleep Wrist Det’ setting.
6. If it is ‘OFF’, then set the wrist detect to ‘ON’ by pressing and releasing the top right button.
7. Finally, press and release the middle right button to return to your home screen.

It is our term for advanced automatic sleep (and now naps!) and wake detection and monitoring that now includes Intelligent Wake Up, vibrating alarm and wrist off detection. Essentially it is the next generation of our SleepTrak feature found in Core C210 and Zone C410.
SleepTrak 2.0 is the next generation of your SleepTrak feature found in Core C210 and Zone C410. It can now detect naps as short as 10 minutes. It includes Intelligent Wakeup and vibrating alarm.
It is our smart alarm system that wakes you up at the optimal time (i.e. when you are not in deep sleep) based on your sleep quality. To customize it, set your wake up time. Then set how many minutes before your wake up time Intelligent Wake Up should be active. During this window before your wake up time, Intelligent Wake Up gently wakes you with vibrating alarm if you come out of deep sleep. If you are in deep sleep during the entire time period, then the alarm will gently go off at your set wake up time.
Yes, as short as 10 minutes.
You have Intelligent Wake Up active and it determined you were not in deep sleep with in the monitoring window time.
When setting your wake up alarm, when you get to “Alert Starts”, set the time to “0 mins earlier”.
If you are using Intelligent Wake Up and the gentle vibrating alarm goes off before your set wake up time, you can press the middle button to stop the alarm. If you do not press the middle button, the vibration will occur every 5 minutes until your set wake up time is reached. At that time, the alarm will vibrate again. If the middle button is not pressed during this time, then the alarm will vibrate one more time, 5 minutes after your set wake up time.
Automatic is the default setting. This feature determines when you fall asleep and wake up and will automatically start and stop sleep tracking. Manual operating mode requires you to start and stop your Life Tracker by double-clicking START/STOP in Time mode. This method lets you also track how long it takes for you to fall asleep (i.e. the sleep onset latency). In this mode, sleep onset latency is the time between when you manually start sleep mode and when your Life Tracker automatically detects when you fall asleep.
It is the name of your light spectrum monitoring feature on Brite R450. It tracks both overall light and blue light exposure.
Light is essential to your internal clock, otherwise known as circadian rhythm. Getting the correct amount of light at the right time of day can have a great impact on aspects of your health, including mood, energy, and sleep.
Light is essential to your internal clock, otherwise known as circadian rhythm. Getting the correct amount of light at the right time of day can have a great impact on aspects of your health, including mood, energy, and sleep.
The daylight alarm lets you know if you need to get more light in the morning, 7 am to 12 pm. The default is to get more than medium exposure of 30 minutes in the morning. You can change it to low or high exposure for a shorter or longer period of time.
The “nite light” alarm lets you know if you need to get less light before bedtime, 10 pm to 11 pm default. The default is to get less than medium exposure of 30 minutes the before bedtime. You can change it to low or high exposure for a shorter or longer period of time.
LightTrak consists of both Day Light and “Nite Light” and measures both ambient and day light 24/7. The Day Light threshold is based on blue light because, according the scientific and medical communities, that is the wavelength that most influences your circadian rhythm. The “Nite Light” threshold is based on ambient light because, according the scientific and medical communities, getting too much light of any kind right before bedtime has an affect on your sleep.
For the Brite R450:
• 10-35 years, Low, 30 minutes.
• 36-65 years, Medium, 30 minutes,
• 65 and over, High, 30 minutes.
This applies to both day light and nite light.
Sunlight is by far the best source. Even hazy, overcast or cloudy days provide much more than bright artificial lights (e.g. fluorescent, incandescent, LED). Letting sunlight into your home or office is also another good way to get natural light.
You will need to sync your fitness data to the LifeTrak app and then go to the main dashboard to see your progress.
Lux is a measure of light intensity. The higher the number, the greater the intensity.
You will need to sync your fitness data to the LifeTrak app and then go to the main dashboard to see your progress.
They are not incorrect or inaccurate. For light exposure, the scale of the graphs are logarithmic (base 10 in our case). For other measurements like steps, distance, calories and heart rate we use a linear graph. The reason we use logarithmic graphs is because sunlight is much stronger (orders of magnitude) than any indoor light so plotting things this way makes it easier for you to read and understand.
Brite R450 comes with an inactivity alert, which you can customize, to keep you moving and motivated. You set the number of steps (e.g. 100) you would like to take over a certain time period (e.g. 1 hour). Then you set the time of day (e.g. 9am – 5pm) Brite R450 should be actively looking for 1 hour periods of inactivity. If you have not accomplished the number of steps (e.g. 100) in the certain time period (e.g. 1 hr) between the set time of day (e.g. 9am – 5pm) then an alert on your Brite R450 will appear.
There are two types in Brite R450.

  1. Fitness / health – Inactivity and light related alerts come from Brite R450. Ones that come from your favorite fitness apps are passed on from your smartphone or tablet to your wrist.
  2. Smartphone notifications – These are passed on from your smartphone or tablet’s notification center to your wrist. The notification must appear here before it will be sent to your Brite R450. You can control what types of notifications get sent to your Brite R450 through the LifeTrak app.
Brite R450 supports IM, calls, emails, SMS, news/RSS, social media, and calendar reminders.
Varies depending on which class of notification – For IM and SMS, you will see sender information and part of the message, up to 60 characters total. For the others, you will see sender and subject information, up to 60 characters total.
Yes, as long as you allow those apps to post notifications to your smartphone or tablet’s notification center. Several conditions exist for a notification to show up on your smartphone or tablet’s notification center.

For iOs, first, the application must be in the Settings -> Notification Center “Include” list. Second, the notification must be ‘unread’ to be posted to the notification center.

For Android, first you must go into the application of interest and activate notifications within that app to ensure it will post alerts to your phone’s notification drawer. Second, the notification must be ‘unread’ to be posted to the notification drawer.

Essentially, Brite R450 shows you whatever makes it to your phone/tablet’s notification center, unless you have set the extra layer of notification filters for Brite R450 through the LifeTrak app.

Yes. Use the LifeTrak app and go to Settings, then Notifications. Once there, you can customize your notification filter. After customizing, go back out to “Settings” and sync your phone with Brite R450 for these settings to take effect.
20 notifications, up to 60 characters each.
The first one, message #1, will be deleted off your Brite R450. It will not be deleted off your smartphone or tablet.
When Brite R450 detects you are asleep, it will power down the Bluetooth so you will not get notifications while sleeping.
When Brite R450 recognizes you are awake, it will reconnect with your smartphone or tablet if it is in range. This will not happen if you manually disconnected the Bluetooth before you went to sleep.
Brite R450 takes about 10 minutes to figure out it is off your wrist. At that time, it will power down the Bluetooth and then you will no longer get notifications.
It means you have an unread notification on Brite R450. By checking your notification queue, it will reveal the type of notification you have received.
Make sure that the specific notifications you want are active in your smartphone or tablet’s notification center.

For iOs, go to Settings, then Notification Center. Make sure the apps you want are in the “include” list. To set the details for a particular app, click on the app in the include list and customize to your preferences. Keep in mind the notification must be ‘unread’ to be posted to the notification center.

For Android, go into the application of interest and activate notifications within that app to ensure it will post alerts to your phone’s notification drawer. Keep in mind the notification must be ‘unread’ to be posted to the notification drawer.

Notifications that are posted to your smartphone or tablet’s notification center will show up on Brite R450. Several conditions exist for a notification to show up on your smartphone or tablet’s notification center.

For iOs, first the application must be in the Settings -> Notification Center “Include” list. Second, the notification must be ‘unread’ to be posted to the notification center.

For Android, first you must go into the application of interest and activate notifications within that app to ensure it will post alerts to your phone’s notification drawer. Second, the notification must be ‘unread’ to be posted to the notification drawer.

Essentially, Brite R450 shows you whatever makes it to your smartphone / tasblet’s notification center, unless you have set the extra layer of notification filters for Brite R450 through the LifeTrak app.

For iOS, go to Settings, then Notification Center. Make sure the apps you want are in the “include” list. To set the details for a particular app, click on the app in the include list and customize to your preferences.

For Android, go into the application of interest and activate notifications within that app to ensure it will post alerts to your phone’s notification drawer.

To customize what kind of notifications goes from your smartphone/tablet’s notification center to your Brite R450, go to the LifeTrak app into settings -> notifications and customize. Then sync the app with your Brite R450 for the changes to take effect.

On your compatible smartphone/tablet, put your finger at the top of your screen and swipe downward (north to south).
You can get them on Brite R450. Doing so requires understanding how to get email notifications to first appear in your device’s notification center.

For iOs:
First, make sure that the specific notifications you want are active in your smartphone or tablet’s notification center. On your compatible iOs device, go to Settings (of your phone or tablet), then Notification Center. Make sure the apps you want are in the “include” list. To set the details for a particular app, click on the app in the include list and customize to your preferences. Second, on your iOs phone or tablet’s “Settings” go into “Mail, Contacts, Calendars”. From there, go into “Fetch New Data”. Make sure “Push” is activated. Doing this means new data will be pushed (automatically) to you whenever something is received. Then for each of your email, contact and calendar accounts, click on them. Some services offer “Push”, “Fetch” and “manual”. Some do not offer “Push”. Select “push” if possible, for the email you want to show up on Brite R450. If not, select “fetch”. If you have selected “fetch”, for any of the accounts, then in the “Fetch New Data” page, scroll down and select the fetch interval – how often do you want selected accounts to go and get data and send it to you. Third, in the LifeTrak app, go to settings -> notifications and make sure “Mail” is activated.

For Android:
Go to the specific email app you are using and make sure you have activated notifications. Customize the notification details to your requirements if the specific app allows. To get email notifications “automatically”, you may need to activate “push” or “sync” (with your mailbox service/server) or set a “fetch” frequency. Each app has its own options.

After any changes to the notifications filters, you need to remember to sync your smartphone / tablet to Brite R450 through the LifeTrak app.
When Brite R450 reconnects to your smartphone or tablet, all notifications in your smartphone’s or tablet’s notification center are sent. If you have not cleared old notifications from your smartphone or tablet, they will be resent to Brite R450. Clearing notifications on your Brite R450 does not clear them from your smartphone or tablet. You must clear them from your smartphone or tablet’s notification center. For voicemails, you may need to check or delete the voicemails from your “phone app” in iOs or Android.
    1. Make sure your smartphone or tablet is supported.
      • iOS 7 and higher devices: iPhone 4S and later, 5, 5C, 5S, 6, 6 Plus; iPad 4; iPad Air, iPad Air 2; iPad Mini, iPad Mini2; iPod Touch 5, iPod Touch 6.
      • Select Android devices (OS versions 4.3 and later): Samsung Galaxy S4, S5, S6, and Note III; LG Nexus 5; HTC One M8; Motorola Moto G.
    2. Make sure Bluetooth is turned on, on your smartphone or tablet.
    3. Watch this tutorial video here.
First, make sure you have at least 100Mbyte of free space on your phone. If that still doesn’t work, then follow these steps:

      1. Uninstall app.
      2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed; you may also find that it helps to unpair/ forget all other activity trackers as well > turn Bluetooth OFF.
      3. Unpair your watch by pressing the bottom right watch button until you see “Pair Info Removed”.
      4. Restart phone and then turn Bluetooth back on.
      5. Install LifeTrak app and try again.
Several possibilities.

  1. Ensure you’re looking at the same day on the app dashboard as the date on the watch.
  2. The calories may be off by 1-3 if the sync took a long time since you’re burning calories during that time.
  3. If you were walking around while syncing, you may have added steps to the watch that did not make it to the app.

Solutions to try:

  1. Sync again.
  2. You may have a low battery and need to replace it. Please note: Should you need to replace the battery, it is recommended to take the fitness tracker to a watch repair shop or jeweler to ensure the battery is replaced correctly.
First, go to “view my account” from the main menu and make sure cloudsync is active (to back up your data in the cloud). If it was not active, then you don’t have any data backed up to the cloud. If it has been active… Right now, your data is tied to your email address and the unique MAC ID of your watch. That means, you can see all the data from one specific watch you choose to view in the app. We are working this summer to change this so that you can view all your data, at the same time, from past watches and your current one.

There are several possibilities and several remedies.:

      1. Try turning off the Bluetooth on your phone, wait a minute, and then turn it back on. Then, reconnect your Brite R450.
      2. You are out of range of your smartphone or tablet or there are numerous obstructions (e.g walls) between your Life Tracker and your smartphone or tablet.
      3. You have been away from your smartphone or tablet for more than 3 hours and should now manually reconnect Bluetooth.
      4. Low battery. The “Low Batt” notice would have come up at some point. Bluetooth does not work properly under low battery condition.
      5. Try rebooting your smartphone/tablet and then reconnecting Brite R450.
Exit or Force Quit the app, restart the app and try again. If this still does not work, then follow these steps:

      1. Uninstall app.
      2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed > turn Bluetooth OFF.
      3. Unpair your watch by pressing the bottom right watch button until you see “Pair Info Removed”.
      4. Restart phone and then turn Bluetooth back on.
      5. Install LifeTrak app and try again.
Follow these steps:

      1. Uninstall app.
      2. Go into phone settings > click Bluetooth > unpair / forget any and all LifeTrak trackers listed; you may also find that it helps to unpair/ forget all other activity trackers as well > turn Bluetooth OFF.
      3. Unpair your watch by pressing the bottom right watch button until you see “Pair Info Removed”.
      4. Restart phone and then turn Bluetooth back on.
      5. Install LifeTrak app and try again.
Two types of data are synced with your tracker.
1. Health and fitness data – This can be done in one simple step. From the LifeTrak app, press the sync button at the top right of the page and it will sync with your Brite R450 as long as both smartphone / tablet and Brite R450 Bluetooth are on.
2. Notifications – After pairing Brite R450 with your smartphone/tablet through the LifeTrak app, there is nothing else to do. Notifications will be sent from your phone/table to Brite R450.
For iOS: on your table or smartphone, go to its settings. Then press Bluetooth. Then press the “i” for information. Then press “forget this device”. Open the LifeTrak app and pair Brite R450.
Once Brite R450 has determined you are asleep, it will power down the Bluetooth.
iOs: Once Brite R450 has determined you are awake, it will reconnect with your smartphone/tablet if it is in range. This will not happen if you manually disconnected the Bluetooth before you went to sleep.

Android: We are working to automate this, but for now, manually reconnect Bluetooth. Assuming your Brite R450 is already paired and the Bluetooth on your supported smartphone or tablet is on, do the following: Open the LifeTrak app. Get to your dashboard. Press the sync symbol at the top right corner. Press and hold the 4’oclock button and you will see the message “Hold to connect” on your tracker. When you see the blinking Bluetooth symbol, you can let go. Once the symbol stops blinking and appears solidly, then you have re-established the Bluetooth link. In this case, your app will also sync the data from your tracker.

Brite R450 will attempt to reconnect with your smartphone or tablet. During an attempt the Bluetooth symbol on the display will be blinking. Brite R450 will attempt to reconnect every 15 minutes for 3 hours. If it was not able to connect in this time, Bluetooth will be powered down and a manual Bluetooth reconnect is required.
iOs: Yes. From the time you wander out of range, every 15 minutes, it will try to reconnect with your smartphone/tablet whether you are in or out of range. It will try doing this at 15 minute intervals for 2 hours. If unsuccessful, it will power down Bluetooth and you will need to manually reconnect.

Android: At this time, no. We are working to automate this, but for now, manually reconnect Bluetooth. Assuming your Brite R450 is already paired and the Bluetooth on your supported smartphone or tablet is on, do the following: Open the LifeTrak app. Get to your dashboard. Press the sync symbol at the top right corner. Press and hold the 4’oclock button and you will see the message “Hold to connect” on your tracker. When you see the blinking Bluetooth symbol, you can let go. Once the symbol stops blinking and appears solidly, then you have re-established the Bluetooth link. In this case, your app will also sync the data from your tracker.

It is approximately 10 meters / 30 feet. For best performance, ensure no obstructions are between Brite R450 and your smartphone or tablet.
Once Brite R450 determines it is off your wrist, it will power down the Bluetooth.
iOs: Assuming your Brite R450 is already paired and the Bluetooth on your supported smartphone or tablet is on, do the following: Press and hold the 4’oclock button and you will see the message “Hold to connect” on your tracker. When you see the blinking Bluetooth symbol, you can let go. Once the symbol stops blinking and appears solidly, then you have re-established the Bluetooth link.

Android: Assuming your Brite R450 is already paired and the Bluetooth on your supported smartphone or tablet is on, do the following: Open the LifeTrak app. Get to your dashboard. Press the sync symbol at the top right corner. Press and hold the 4’oclock button and you will see the message “Hold to connect” on your tracker. When you see the blinking Bluetooth symbol, you can let go. Once the symbol stops blinking and appears solidly, then you have re-established the Bluetooth link. In this case, your app will also sync the data from your tracker.

Yes. Press and hold the 4’oclock button, for about 2 seconds, on the Brite R450. You will see the message “Hold to turn Off”. As soon as you see “Hold to Unpair” let go or the Brite will unpair.
Brite R450 can only be paired with one smartphone/tablet at a time. To use with your new smartphone/tablet:
1. Make sure you sync your data from your old smartphone/tablet to the LifeTrak cloud. In the app, press on view my account and make sure Enable Sync to cloud” is on. Then sync to cloud.
2. Unpair your Brite R450 with your old smartphone/tablet.
3. Pair your Brite R450 with your new smartphone/tablet. To unpair your Brite R450, make sure the Bluetooth is active on your old smartphone/tablet and then press the 4’oclock button on Brite R450. Hold down until you see “Pair Info Removed”. To pair with your new smartphone/tablet, after downloading the LifeTrak app, open it, sign-in and then select “connect a new watch” and then follow the instructions.
There are many possibilities, such as:
1. You are out of range of your smartphone or tablet or there are numerous obstructions (e.g walls) between your Life Tracker and your smartphone or tablet.
2. You have been away from from your smartphone or tablet for more than 3 hours and should now manually reconnect Bluetooth.
3. Low battery. The “Low Batt” notice would have come up at some point. Bluetooth does not work properly under low battery condition.
Typically it could take several minutes to sync. If you are pairing and syncing your device for the first time, it could take 5+ minutes. There are several other possibilities:
1. You have not synced your data for many days, so the Brite R450 has a lot more data (vs daily sync) to send.
2. You may be far from your smartphone or tablet or there may be obstructions in the way. Ensure there are no obstructions between your Brite R450 and smartphone/tablet. Stay nearby. As with many wireless technologies, distance and obstructions affect performance.
3. You have a low battery situation and need to change the battery.
Settings refers to alarms, goals, time and user info – all items that can be set on the Brite R450 itself or on the LifeTrak app. It is NOT referring to your health and fitness data. By choosing watch, Brite R450 will transfer your watch setting to the app. By choosing app, the LifeTrak app will transfer the relevant settings from itself to Brite R450.
  1. Ensure the Bluetooth of your smartphone or tablet is turned on.
  2. Ensure the Bluetooth of your Brite R450 is turned on. You can see it is on by looking to the left of the hole (at top of the watch screen). There should be a Bluetooth symbol (looks like a letter B). If it is not there, then turn on the Bluetooth by pressing the lower right button of the watch. You should see a “Hold to Connect”. Hold until you see the symbol appear.
It really depends on how you want to use it. Keep in mind, the more you sync, the more battery life you use. You can view the last 7 days of your fitness data (except LightTrak data) on your wrist, so we recommend you sync at least once per week. The Brite R450 actually holds 2 weeks of your data in memory, so you could sync even less frequently if you wish.
There are several things you could do to stretch out the battery life.

  1. You could limit syncing, to a compatible smartphone and app, just once per week, because you can view the last 7 days of your fitness data right on your wrist.
  2. Manually shut off the Bluetooth, on the Brite R450, when you know you are out of range of your compatible smartphone or tablet.
  3. Use the smartphone notification filter under “Settings” in the LifeTrak app to choose only the types of smartphone notifications alerts you want coming to your wrist.
  4. Turn off Bluetooth, on the Brite R450, when you don’t want to use the smartphone notifications feature.
• Keep the heart sensor button (VIEW) and back metal plate free from dirt,
oils, or other contaminants.
• Periodically clean using a soft cloth with mild soap and water, or similar
cleaning solution.
• The buttons are not intended for use in or under water as this may cause
water leakage.
• Avoid rough usage or severe impacts.
• Keep out of extreme heat or cold.
• Do not expose to intense direct sunlight for long periods of time.
• Do not expose to chemicals such as gasoline, alcohol, or solvents.
1. Use the notifications filter in the LifeTrak app to decide which notifications should come to your wrist and which ones should not. While the default is that all 9 types come to your wrist, most people choose to select just the most important types to be transmitted to the Brite R450
2. Sync once a week. The Brite R450 stores up to 20 days of data and you can view up to 7 days on wrist (viewing LightTrak data requires the app, so to see your progress details, you would want to sync as needed).
3. Manually turn off Bluetooth when not needed. If you know you will be out of range of your smartphone or tablet (30 feet without obstructions) for an extended period of time, press the lower right button to “turn off” Bluetooth. Otherwise the Brite R450 will spend energy, for up to 3 hours(!) in 15 minute intervals, looking for your smartphone or tablet.
It means your battery is low. Although your Life Tracker may still mostly function, the Bluetooth connection will not work properly under low battery conditions. Have your battery changed to get Bluetooth up and running again.
It is typically 6 months under these conditions average daily conditions:
Linked to your smartphone or tablet, via Bluetooth, for 12 hours. Searching for your smartphone or tablet, via Bluetooth, 1 hour. 20 notifications received. Backlight used once for 3 seconds. Gentle vibrating alarm activates for a total of 15 seconds. You synchronize your fitness data to your smartphone or tablet once per day. Heart rate, steps, distance calories, LightTrak and SleepTrak: unlimited.
It is recommended to take the Life Tracker to a qualified local watch repair shop or a jeweler to get the battery replaced and to ensure waterproof capability.