Your privacy is important to us!

To eliminate the potential threat of data hacking, the LifeTrak and Zoom HRV Apps will no longer store your synced data in the cloud.

Here’s What You Need To Do:
• Update your Zoom HRV or LifeTrak App from the Apple App Store or Google Play
• Back up your App with your mobile device

*See full instructions below


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User Guides

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Update Your App

CAUTION: Do not delete your current Zoom HRV or LifeTrak App. If you delete your app, all historic data will be deleted and there will not be any way to restore your lost information.

If you have a Zoom HRV:
iOS: Download the latest Zoom HRV App from the App Store
Android: Download the latest Zoom HRV App from Google Play

If you have a ‘connected’ LifeTrak watch:
iOS: Download the latest LifeTrak App from the App Store
Android:  Due to changes in requirements for apps distributed on the Google Play app store, the LifeTrak app is no longer available via Google Play.  At the same time, there were corresponding Android OS updates that rendered the LifeTrak Android app unable to properly sync.   Note that if you have an Android device that is running older Android OS, it is may be possible that the LifeTrak Android app (available by the link below) could continue to function as originally intended:

To continue uninterrupted access to your Zoom HRV App and/or LifeTrak App, we recommend that you download the latest App version as soon as possible. Your app data and personal information will reside completely on your mobile device.

After 31-July-2018, older versions of the Zoom HRV App and LifeTrak App will no longer function, as the cloud service will no longer be available. If your app is not updated on or before 31-July-2018, your historic data will no longer be accessible.

In order to preserve access to the current data in your app, it is important that you do not delete the current LifeTrak or Zoom HRV App from your mobile device prior to downloading the latest required app version.

Simply access the App Store or Google Play and update to the latest App version – an easy 1 step process.

This change will:

  • Help ensure greater privacy for your data, which will remain entirely on your phone
    or mobile device
  • Eliminate any device-to-cloud syncing issues
  • Eliminate the need to create and track account name and password
  • Resolve other cloud support issues

Back Up Your App

With the app update, your data will no longer be stored in the cloud and all data will reside on your mobile device only. Thus, we strongly recommend that you frequently back up your app, along with your other apps and data, via your mobile device’s standard back up process.

Details of this can be found via the following links:

iOS Users: recommended via iTunes back up with data encryption tuned on to save data
(default is off)

Android Users: